If you are encountering issues with this topic, you may be able to troubleshoot these issues yourself first. If your issue is still not resolved, you can contact Halaxy for assistance.
If this is your first time to process payments, allow 7 business days to be transferred to your bank account due to an additional verification process.
After a successful initial transfer, payments processed before 8:00PM AEST are typically deposited to your account the next business day.
Yes. You can rearrange the order of payment methods, add new payment methods, and delete payment methods you do not wish to use. See our step-by-step guide in this article: Manage payment methods
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Cancel the appointment and select Non-attendance. This allows you to keep the invoice.
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Open the invoice. You can find it in Finances > Invoices, or the patient's invoice list in their profile.
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To charge the patient, you can either:
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Charge for the original appointment fee that was booked, OR
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Create a fee for non-attendance penalty, then add that to the invoice for charging. To only charge the penalty, remove the original appointment fee from the invoice.
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